General Terms and Conditions (GTC) of Wirtschaftsgenossenschaft deutscher Tierärzte eG

These Terms and Conditions of Sale and Delivery shall apply from 1st September 2025 until further notice. All previous terms and conditions are hereby superseded. By placing an order, the buyer accepts the following terms and conditions as binding for both parties. Deviating agreements and different terms and conditions of purchase or delivery shall only be deemed to have been effectively agreed upon if we have confirmed them in writing.

Prices
Prices are subject to change. Invoices shall be issued in euro at the prices valid on the day of delivery. Value added tax shall be invoiced separately.

Payment
Unless otherwise agreed, our invoices are payable without deduction within 30 days of the invoice date.

Discount agreement
We grant our members a 1% discount on the net value of goods if payment is made within 10 days of the invoice date. If they participate in the SEPA direct debit scheme (bank transfer), the discount increases to 2 %. Other customers who are not members receive a 1% discount if they participate in the SEPA direct debit scheme (bank transfer) and pay within 10 days. If delivery is made cash on delivery, we charge the actual cash on delivery fees incurred. Cash on delivery fees vary depending on the cash on delivery amount. A payment is only considered to have been made once we have access to the amount. We reserve the right to first offset payments against the oldest invoices. Any withholding payment or offsetting due to any counterclaims of the buyer is excluded, with the exception of undisputed or legally established claims.

Invoice
You will receive our invoices free of charge by email or, for an additional fee of € 1.00, in a parcel with your goods. For delivery by post, we charge an additional € 2.50 postal delivery fee.

Delivery
We deliver by the fastest means possible via parcel service. Force majeure or disruptions of any kind in our operations or those of our suppliers and/or shippers release us from our delivery obligation for the duration and to the extent of their effect. They also entitle us to withdraw from the contract in whole or in part. Partial deliveries that are reasonable for the buyer are permissible. Claims for damages due to non-delivery or late delivery, as well as for any other reason, are excluded.

Shipping
We charge a flat-rate shipping fee of € 1.90 per order, regardless of the order value. For all deliveries in a closed cold chain at a temperature range of 2-8 °C, we charge an additional cooling surcharge of € 14.90 per order. If dangerous goods are transported, we charge an additional proportional dangerous goods surcharge of € 14.90 for all dangerous goods shipments. For shipments abroad, a minimum order value of € 500 applies; we charge the actual transport costs incurred. All shipments are insured against transport damage and loss at the buyer's expense. Shipments that are expressly uninsured travel at the buyer's risk.

Returns
The buyer is not entitled to return or exchange goods that have been delivered properly and are free of defects. In individual cases, we accept returns after consultation with our sales department. Goods returned without our prior consent do not have to be accepted by us. In this case, the buyer bears the costs of the return shipment.

Liability for defects
The buyer is obliged to inspect the delivered goods immediately upon delivery and to notify us in writing of any obvious defects without delay, at the latest within 8 days of receipt of the goods, stating the order and batch number. Obvious defects that are reported late, i.e. contrary to the above obligation, will not be considered by us and are excluded from the warranty. Hidden defects must also be reported in writing within 8 days of their discovery at the latest. In the case of justified material defects, i.e. defects that already existed before delivery, we shall either deliver replacement goods free of defects or remedy the defect in the goods. The return of defective goods requires our prior consent in all cases. The discovery of the defect does not alter the payment obligation. In the event of short deliveries, we have the choice between subsequent delivery and a corresponding credit note. Claims for damages by the buyer, regardless of the legal basis, in particular due to breach of obligations arising from the contractual relationship and from tort, are excluded. This does not apply in cases of mandatory legal liability. Liability for slight negligence only applies in the event of a breach of essential contractual obligations. The warranty period for all new goods is one year from the date of purchase. A reduced warranty period of 6 months applies to used and demo equipment from the WDT inventory.

Retention of title
The delivered goods remain our property until the purchase price has been paid in full, including all ancillary claims and any balance from previous deliveries and/or services. If the goods subject to retention of title are inseparably mixed, blended or combined with other goods, we shall acquire co-ownership of the uniform item in a proportion corresponding to the value of our goods subject to retention of title in relation to the value of the goods mixed with them at the time of mixing, blending or combining. By processing or treating the goods subject to retention of title, we acquire ownership of the new item; the buyer shall hold this in safekeeping for us. If the buyer sells the goods delivered by us, he hereby assigns to us all claims arising from the sale until all our claims have been paid in full. The buyer is authorised to collect these claims. We undertake to release the securities to which we are entitled at the buyer's request, insofar as their value exceeds the claims to be secured by more than 20 %. Third parties are not permitted to access the goods sold by us under retention of title or the claims transferred to us in their place unless the buyer has obtained our prior written consent.

Retention of title Data transfer to suppliers within the scope of warranty, drop shipping, and services
In the event of warranty claims, so-called drop shipments (direct deliveries from the manufacturer or supplier to the customer), and within the scope of services, it may be necessary to transfer personal data (e.g., name, address, contact details, if applicable) of the customer to the manufacturer or supplier concerned. This is done exclusively for the purpose of fulfilling the contract in accordance with Art. 6 (1) (b) GDPR, in particular for the verification and processing of warranty claims, for the delivery of the ordered goods or for the provision of corresponding services. The data is only passed on to the extent necessary for the respective processing. By agreeing to these General Terms and Conditions, the customer consents to this data transfer. Further information on the processing of personal data can be found in our privacy policy and the corresponding information in accordance with Art. 13 GDPR.

Miscellaneous
We store the necessary personal data and order-related data for the purpose of processing the customer's order. We undertake to provide comprehensive protection of personal data in accordance with the provisions of the Federal Data Protection Act.

Place of performance and jurisdiction
The place of performance for delivery is the respective shipping location. The place of jurisdiction for both parties is Hanover. In all cases, especially for cross-border deliveries, the law of the Federal Republic of Germany applies.